Privacy Policy

1. Data controller

The controller responsible for this website is AkSaLuX, operated by Milaim Krasniqi in Switzerland. For privacy-related questions, please contact us at krasniqimilaimch@gmail.com.

2. Personal data we may process

Depending on how you use the website, we may process the following categories of data:

• Identification and contact data, such as name, email address, telephone number, billing address and delivery address.
• Order data, such as purchased items, quantities, prices, discounts, delivery method, order status and customer messages.
• Payment status data, such as selected payment method, transaction status, payment confirmation and fraud-prevention information received from payment providers.
• Account data, such as login details, password hash, saved addresses, wishlists and order history where account features are available.
• Technical data, such as IP address, browser type, device information, operating system, referral URL, server logs and security events.
• Communication data, such as email messages, contact form submissions, support requests and newsletter preferences.

3. Purposes of processing

We process personal data to operate the online shop, present products, manage the cart and checkout, process orders, arrange delivery, provide customer support, handle returns and refunds, comply with legal and accounting duties, prevent fraud, secure the website and improve the customer experience.

4. Legal basis

Processing may be based on performance of a contract, steps taken before entering into a contract, compliance with legal obligations, our legitimate interest in operating and securing the shop, or your consent for optional services such as marketing emails or non-essential cookies where required.

5. Payments

Payments may be processed by external payment providers such as Payrexx, Stripe, PayPal, Klarna, TWINT, Apple Pay, Google Pay, bank transfer or other activated providers. Payment providers process payment information under their own technical and legal standards. AkSaLuX does not store full card numbers or CVV codes on its own server.

6. Sharing of data

We may share data where necessary with payment providers, delivery companies, suppliers, dropshipping partners, hosting providers, IT service providers, email providers, accountants, legal advisers and authorities when required by law. We only share the information required for the relevant purpose.

7. International transfers

Some service providers may process data outside Switzerland or the European Economic Area. Where this occurs, we use reasonable safeguards required by applicable data-protection law, such as contractual protections or providers located in countries with adequate data-protection standards.

8. Retention

Order, invoice and accounting records may be retained for the period required by tax, accounting and commercial law. Customer account data is kept while the account is active. Support communications are kept as long as needed to resolve the issue and protect legal interests. Newsletter data is kept until the user unsubscribes or requests deletion, unless legal retention is required.

9. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet-based service can be guaranteed to be completely risk-free, but we work to maintain an appropriate level of security.

10. Your rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction of processing, data portability or objection to certain processing. You may also withdraw consent where processing is based on consent. Requests can be sent to krasniqimilaimch@gmail.com.

11. Updates

We may update this Privacy Policy when our services, legal obligations or technical systems change. The current version is published on this website.